Effective Date: 22/09/2026
Lékopé Majuli Women Farmer Producer Company Ltd. respects your privacy and is committed to protecting personal information that you provide when using our website or purchasing our products.
This Privacy Policy is issued in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the rules made thereunder, and explains how we collect, use, store, share, and protect information provided by visitors and customers.
1. Information We Collect
When you use our website, create an account, place an order, contact us, or otherwise interact with Lékopé, we may collect information such as:
• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase information
• Information you provide when contacting us
• Information required to provide customer support
We may also receive certain technical information automatically, such as browser type, device information, IP address, and information about how you interact with the website, depending on the technologies and services used on the website.
2. How We Use Your Information, and Your Consent
We may use your information to:
• Process and fulfil orders
• Deliver purchased products
• Process payments through applicable payment providers
• Communicate with you about your order
• Respond to enquiries and provide customer support
• Maintain customer accounts
• Improve our products, website, and services
• Prevent fraud, misuse, or security issues
• Meet applicable legal and regulatory requirements
Where we rely on your consent, we will ask for it separately for each distinct purpose for example, order fulfilment and marketing communications are treated as separate consents rather than as one bundled request. We do not use pre-ticked consent boxes. You may withdraw your consent at any time, as easily as you gave it, by contacting us, withdrawal will not affect the lawfulness of processing carried out before withdrawal.
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
3. Payment Information
Payments may be processed through third-party payment providers. Lékopé may receive information necessary to confirm and manage a transaction, but payment information may be processed directly by the relevant payment provider according to its own privacy and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to enable website functionality, remember preferences, understand website usage, and improve the user experience. You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Sharing of Information
We may share necessary information with trusted service providers when required to operate our business and fulfil your requests, including:
• Delivery and logistics providers
• Payment service providers
• Website and technology service providers
• Customer-support or communication service providers
• Professional advisers where necessary
We may also disclose information where required by applicable law, legal process, or a lawful request from an appropriate authority. We do not sell your personal information as a business practice.
6. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including the following typical periods (unless a longer period is required by applicable law):
• Order and transaction records.
• Account information: for as long as your account is active, plus after closure.
• Customer support correspondence.
• Marketing consent records: until consent is withdrawn
8. Your Rights
Subject to the Digital Personal Data Protection Act, 2023, and applicable law, you have the right to:
• Access the personal information we hold about you
• Correct or update inaccurate or incomplete information
• Request erasure of your personal information, subject to our legal retention obligations
• Withdraw consent at any time, as easily as it was given
• Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity
• File a grievance with our Grievance Officer.
9. Children's Privacy
Our website is not directed at, and we do not knowingly collect personal information from, individuals under the age of 18 without the consent of a parent or legal guardian. If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review and address the matter.
10. Third-Party Websites
Our website may contain links to external websites. This Privacy Policy does not apply to the privacy practices of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services. Any updated version will be published on this website with a revised effective date.