Effective Date: 22/09/2026
At Lékopé Majuli Women Farmer Producer Company Ltd., our products are sourced from and created by women farmers and artisans. We take care to inspect and pack every order before dispatch.
1. Order Cancellation
A cancellation request may be made by contacting us at lekopebyayang@gmail.com or 6003656280 as soon as possible after placing the order.
Cancellation requests can only be accepted if the order has not already been processed or dispatched.
Once an order has been dispatched, it cannot normally be cancelled. In such cases, the customer may contact us regarding the applicable return or replacement process.
2. Damaged or Defective Products
If you receive a product that is damaged, defective, or materially different from the product ordered, please contact us within 48 hours of delivery for food/perishable products, delivery for handloom and craft products
Please provide:
• Order number
• Photographs of the product
• Photographs of the packaging, where applicable
• A brief description of the issue
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days. Depending on the circumstances, the resolution may include a replacement, refund, or another mutually agreed solution.
3. Wrong Product Received
If you receive a product different from the product you ordered, please contact us as soon as possible with your order details and photographs. After verification, we will work with you to arrange an appropriate resolution.
4. Returns
Because Lékopé works with women farmers and artisans producing food, handloom, and handmade craft products, return eligibility may differ according to the nature of the product.
For hygiene, safety, and product-quality reasons, opened or used food products may not be eligible for return, except where the product is defective, damaged in transit, or incorrectly supplied.
Handloom and craft products may be eligible for return only where they meet the applicable return conditions.
Please contact us before sending any product back. Do not return a product without receiving return instructions from Lékopé.
5. Refunds
Where a refund is approved, it will typically be processed within 7–10 business days of approval, through the original payment method used for the order. The time taken for the refund to appear in your account depends on your bank or payment provider and may take longer.
6. Non-Returnable Items
Unless required by applicable law, the following may not be eligible for return:
• Opened or used food products
• Products damaged after delivery due to improper handling
• Products altered or used by the customer
• Products returned without prior approval
• Products specifically identified as non-returnable at the time of purchase
7. Handmade Product Variations
Lékopé's handwoven and handmade products may have minor variations in colour, texture, weave, dimensions, and finish because they are produced through traditional and artisanal processes. Such natural variations are not necessarily defects and will not by themselves qualify an order for a refund or replacement.
8. Grievance Officer & Contact
For cancellations, returns, refunds, or product concerns, please contact our Grievance Officer:
Name: Arhita Khaklari
Designation: Project Associate
Lékopé Majuli Women Farmer Producer Company Ltd.
Garamur Satra Road, Garamur, Majuli, Assam – 785104
Phone: 6003656280
Email: lekopebyayang@gmail.com
We will acknowledge your complaint within 48 hours of receipt and resolve it within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.